Does not detect Surface Pro 4 trackpad

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vOidward
Posts: 2
Joined: Mon Jan 18, 2016 12:54 am

Does not detect Surface Pro 4 trackpad

Post by vOidward »

When auto detecting the SP4 trackpad it just shows blank, making the auto switch functionality unusable.
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gpb
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Posts: 761
Joined: Mon Dec 19, 2011 1:23 am

Re: Does not detect Surface Pro 4 trackpad

Post by gpb »

Hello,
is the trackpad listed in the dropdown list ? If yes, did you try to select it manually ?
Gianpaolo Bottin
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vOidward
Posts: 2
Joined: Mon Jan 18, 2016 12:54 am

Re: Does not detect Surface Pro 4 trackpad

Post by vOidward »

It lists HID-compliant mouse 1-3.
#1 is the bluetooth mouse I use, which properly applies the profile.

I've tried manually selecting 2 and 3 for the touchpad but it never auto-initializes the profile.
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gpb
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Joined: Mon Dec 19, 2011 1:23 am

Re: Does not detect Surface Pro 4 trackpad

Post by gpb »

If it is not listed the driver doesn't support raw input and for this reason it can't be detected by MouseSS
Gianpaolo Bottin
gPhotoShow.com
skelzer
Posts: 1
Joined: Mon Jan 28, 2019 8:39 pm

Re: Does not detect Surface Pro 4 trackpad

Post by skelzer »

Same issue with the Surface Book 2. I've experimented with setting the trackpad to all HID devices... none are correct. So it appears that it is not detected by your application, rendering it unusable. I just paid for a license on the presumption that this would work... can I seek a refund?
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gpb
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Joined: Mon Dec 19, 2011 1:23 am

Re: Does not detect Surface Pro 4 trackpad

Post by gpb »

If trackpad driver doesn't support raw input it is not listed and automatic setting change is not available. If you wish a refund please send us your email using the form on the web site
Gianpaolo Bottin
gPhotoShow.com
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